Privacy Policy

Maintain Home Solutions is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use and protect your information when you use our website or contact us regarding our services.

Maintain Home Solutions provides kitchen, bathroom and home improvement services to homeowners across Leeds, Bradford and West Yorkshire. If you have any questions regarding this Privacy Policy or how your information is used, please contact us using the details provided on our Contact Us page.

We may collect the following information:

Information You Provide — this may include:

• Name
• Email address
• Telephone number
• Property address
• Details about your enquiry or project

Information Collected Automatically — when you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited and referral sources

This information helps us improve website performance and user experience.

Reporting a Website Problem

When you report a problem with our website using our "Report a Problem" form, we collect your name, email address, a description of the issue, and technical information about the device and browser you are using. We use this to investigate and resolve the fault, and we may share it with our website support and development provider for that purpose.

We may use your information to:

• Respond to enquiries
• Provide quotations
• Deliver our services
• Communicate regarding projects
• Improve our website
• Monitor website performance
• Comply with legal obligations

We will only process your information where we have a lawful basis to do so.

Where you choose to explore finance options, you may be directed to our finance partner. Finance applications are processed by the relevant finance provider and their privacy policies will apply to information submitted as part of the application process. Maintain Home Solutions does not make lending decisions.

We may occasionally contact you regarding services that may be relevant to your enquiry. You may request that we stop sending marketing communications at any time.

Our website may use cookies and similar technologies to improve functionality and analyse website performance. Further information is available in our Cookie Policy.

We do not sell personal information. We may share information with:

• Service providers
• Finance partners where appropriate
• Professional advisers
• Regulatory authorities where required by law

Any sharing of information will be limited to what is necessary for the purpose concerned.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. However, no internet-based service can be guaranteed to be completely secure.

We will retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Request data portability

Requests will be handled in accordance with applicable data protection legislation.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have questions regarding this Privacy Policy or your personal information, please contact Maintain Home Solutions using the contact details available on our website.